Activities for services - SSKE
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The activities that a company fulfils in order to achieve its business goalvalue chains or business functions (Weske,2012), (Brown,2008) - can be partitioned into primary, or core functions and support functions.

Primary functions contribute directly to the competitive advantage of the company, while secondary, or support functions, provide the environment in which the primary functions can be performed efficiently.

Traditionally, primary, or core functions, generally concern:

  • Inbound and outbound logistics, dealing with business functions responsible for acquiring raw material, goods and information as business inputs, and distribution of products, respectively,
  • Operations, aggregating business functions responsible for producing added-value products that contribute directly to the revenue of the company,
  • Marketing and sales, responsible for marketing and selling products in a competitive market and,
  • Customer and aftersales services, responsible for keeping in touch with buyers and offering customer support for sold products.

The secondary business functions include

  • General management of the company
  • Human resource management and
  • Technology and infrastructure process and development.

This partition of the activities is valid, in a general sense, also for services regarded as business processes generated in a service system.

Thus one can distinguish between:

Also, as the management system always needs a feedback to its decisions, and as value co-creation is a characteristic desired outcome of a service, creating value makes necessary the process of


  1. Business Process Management (Authors: Mathias Weske Publication Date: 2012)
  2. Business Processes and Business Functions: a new way of looking at employment (Authors: Sharon P. Brown Published In: Monthly Labor Review Publication Date: 2008)
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