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241 articles currently included in SSKE.

  Author(s) Keyword(s)
A Contribution to the Theory of Economic Growth Robert M. Solow Services sector productivity growth
Neo-classical growth model
A Critical Evaluation of the New Service Development Process Susan Paul Johnson
Larry J. Menor
Aleda V. Roth
Richard B. Chase
Change categories for service innovation
Incremental service improvement
Radical service change
A Fractal Model for Power Smart Grids Gheorghe Florea
Oana Chenaru
Dan Popescu
Radu Dobrescu
Microgrid
Smart Grid
Control hub
Distributed power generation
Fractal holarchy
Holon
Self-similarity
A Generic Service System Activity Model with Event-Driven Operation Reconfiguring Capability Theodor Borangiu
Monica Drăgoicea
Virginia Ecaterina Oltean
Iulia Iacob
Service system
A Metamodelling Perspective on the Users of a Service-Oriented Hydrology System A.D. Ionita
M. Mocanu
Distributed Systems
User Modelling
Model Driven Engineering
Service-Oriented Systems
A Model for Open, On-Demand, Collaborative Education for Service Science Theodor Borangiu
Monica Dragoicea
Virginia-Ecaterina Oltean
Iulia Iacob
Service science
Educational program
A Service Science Knowledge Environment in the Cloud Monica Dragoicea
Theodor Borangiu
Service science
Service system
Educational program
Value co-creation
Ontology
Cloud computing
A Service-Orientated Arhitecture for Holonic Manufacturing Control (Article) Theodor Borangiu Manufacturing
A Staged Model for the Software Life Cycle Keith H. Bennett
Vaclav T. Rajlich
Software services
A Systemic Approach for the Formalization of the Information Systems Concept: Why Information Systems are Systems? Manuel Mora
Ovsei Gelman
Francisco Cervantes
Marcelo MejIa
Alfredo Weitzenfeld
Organizational system of systems
General system
Domain fundamentals
Business process
General management
A VSA-SS Approach to Healthcare Service Systems Marialuisa Saviano
Clara Bassano
Mario Calabrese
Service science
Viable systems approach
A business model perspective for ICTs in public engagement Panagiotis Panagiotopoulos
Mutaz M. Al-Debei
Guy Fitzgerald
Tony Elliman
E-petitions
Business model perspective
A framework for the configuration of after-sales service processes Elena Legnani
Sergio Cavalieri
Stefano Ierace
After-sales service
A stakeholder-driven service life cycle model for SOA Qing Gu
Patricia Lago
Software service lifecycle
A view of cloud computing Michael Armbrust
Armando Fox
Rean Griffith
Anthony D. Joseph
Randy Katz
Andy Konwinski
Gunho Lee
David Patterson
Ariel Rabkin
Ion Stoica
Matei Zaharia
Cloud computing
Adding value to the IT organization with the component business model M. Ernest
J. M. Nisavic
Reusability
An Architectural model for service-based software with ultra rapid evolution Keith Bennett
Malcolm Munro
Nicolas Gold
Paul Layzell
David Budgen
Pearl Brereton
Software services
An Idea Ontology for Innovation Management Christoph Riedl
Norman May
Jan Finzen
Stephan Stathel
Viktor Kaufman
Helmut Krcmar
Service innovation
An Integrated SS-VSA Analysis of Changing Job Roles Jim Spohrer
Gaetano M. Golinelli
Paolo Piciocchi
Clara Bassano
Service science
Viable systems approach
An Introduction to Supply Chain Management Ram Ganeshan
Terry P. Harrison
Supply chains and logistics
Supply chain
An Introductory Course on Service-Oriented Computing for High Schools W. T. Tsai
Yinong Chen
Calvin Cheng
Xin Sun
Gary Bitter
Mary White
Service oriented computing
An Open Government Maturity Model for social media-based public engagement Gwanhoo Lee
Young Hoon Kwak
Open government maturity model
An implementing framework for holonic manufacturing control with multiple robot-vision stations Theodor Borangiu
Pascal Gilbert
Andrei Rosu
Manufacturing
Analysis on Service Level Agreement of Web Services Li-jie Jin
Vijay Machiraju
AkhilSahai
Service level agreement
Aspect-oriented modeling approach to define routing in enterprise service bus architectures Vina Ermagan
Ingolf H. Krüger
Massimiliano Menarini
Enterprise service bus
Assessing Software Service Quality and Trustworthiness at Selection Time Noura Limam
Raouf Boutaba
Software services
Autopoiesis: The organization of living systems, its characterization and a model F.G. Varela
H.R. Maturana
R. Uribe
Autopoiesis and common finality
Homeostasis and self-regulation
BEAM: A framework for business ecosystem analysis and modeling C. H. Tian
B. K. Ray
J. Lee
R. Cao
W. Ding
Business concepts
Benefits of e-CRM for financial services providers M.R. Darajeh
M. Tahajod
Customer relationship management
Bridging service computing and service management: how MIS contributes to service orientation J. L. Zhao
Cheng Hsu
Hemant K. Jain
Jim C. Spohrer
Mohan Tanniru
Harry J. Wang
Service oriented architecture
Building an Extended Ontological Perspective on Service Science Monica Drăgoicea
Theodor Borangiu
João Falcão e Cunha
Virginia Ecaterina Oltean
José Faria
Ştefan Rădulescu
Service science
Service
Service system
Business Process Modeling: A Service-Oriented Approach Corine Cauvet
Gwladys Guzelian
Business process modelling
Business Processes and Business Functions: a new way of looking at employment Sharon P. Brown Activities for services
Core activities for services
Support activities for services
General management
Human resource management
Technology development
Business and software service lifecycle management Thomas Kohlborn
Axel Korthaus
Michael Rosemann
Software services
Business process modelling and analysis using discrete-event simulation Vlatka Hlupic
Stewart Robinson
Domain fundamentals
Business services as communication patterns: A work practice approach for analyzing service encounters R. J. Clarke
A. G. Nilsson
Business concepts
Service business models
Business-oriented IT management: developing e-business applications with E-BPMS Dimitris Karagiannis
Faribors Ronaghi
Hans-Georg Fill
Semantics
Business-oriented service modeling: A case study Yanbo Han
Jing Wang
Peng Zhang
Business process modelling
CLUeFARM, a Space for Education M. Mocanu
A.D. Ionita
Informal Learning; Learning processes; Cloud Computing environments
Challenges in Mobile Application Development Birgitta König-Ries Mobile applications
Characterizing e-participation in policy-making A. Macintosh E-participation
Choosing IBM Flex System for Your Private Cloud Infrastructure Srihari Angaluri Cloud computing
Cloud computing Infrastructure
Private cloud
IBM Flex System
Cloud Computing and the Value of zEnterprise Elsie Ramos
Kurt Acker
Robert Green
Sebastien Llaurency
Cloud computing
Cloud Computing: Issues and Challenges T. Dillon
Wu Chen
E. Chang
Platform as a service
Cloud Computing: Save Time, Money, and Resources with a Private Test Cloud Mike Ebbers Cloud computing
Private cloud
Cloud Security Guidance IBM Recommendations for the Implementation of Cloud Security Axel Buecker
Koos Lodewijkx
Harold Moss
Kevin Skapinetz
Michael Waidner
Cloud computing
Cloud security
Cloud computing: New challenge to the entire computer industry P. Mathur
N. Nishchal
Software as a service
Complexity of service value networks: Conceptualization and empirical investigation R. C. Basole
W. B. Rouse
Service value networks
Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling Robin G. Qiu Service system
Service innovation
Corporate governance e creazione di valore nella prospettiva sistemico-vitale Sergio Barile
Mauro Gatti
Adaptation and relationship development
Creating Growth With Services Mohanbir Sawhney
Sridhar Balasubramanian
Vish V. Krishnan
Typology of service innovation
Creating New Markets Through Service Innovation Leonard L.Berry
Venkatesh Shankar
Janet Turner Parish
Susan Cadwallader
Thomas Dotzel
Service innovation
Critical issues pertaining to the planning and implementation of E-Government initiatives Wade R. Rose
Gerald G. Grant
E-government implementation
On-line forms
Interoperability
E-government architecture
Transparency
Customer Value Propositions in Business Markets James C. Anderson
James A. Narus
Wouter Van Rossum
Value proposition
Customisable Decision Support Service for Water Management in River Basins S.I. Popescu
M. Mocanu
A. D. Ionita
Web services; decision support
Water management
Dalla valutazione della rilevanza intersistemica alla progettazione della consonanza e della risonanza. Il ruolo della fiducia Claudio Nigro
Clara Bassano
Consonance and resonance
Debugging UNIX System Services, Lotus Domino, Novell Network Services, and other Applications on OS/390 Paul Rogers
Manfred Hauff
Juergen Hoerner
Wilhelm Michel
OS/390
Definition of System A.D. Hall
R. E. Fagen
Adaptation and relationship development
Dependability in dynamic, evolving and heterogeneous systems: the connect approach Antonia Bertolino
Antinisca Di Marco
Fabio Martinelli
Valérie Issarny
Rachid Saadi
Software service resilience
Design Opportunities in Service-Product Combined Systems Mi-Jin Jung
Ki-Young Nam
Productization
Design and Metrics of a Democratic Citizenship Community in Support of Deliberative Decision-Making Cristiano Maciel
Ana Cristina Bicharra Garcia
E-Administration
Designing a service science discipline with discipline Robert J. Glushko Service science
Developing Web Services Applications Martin Keen
Rafael Coutinho
Sylvi Lippmann
Salvatore Sollami
Sundaragopal Venkatraman
Steve Baber
Henry Cui
Craig Fleming
Web Services
Developing a new key performance index for measuring service quality Jeh-Nan Pan
Tzu-Chun Kuo
Abraham Bretholt
Quality
Distributed Architectures for Event-Based Systems Valentin Cristea
Florin Pop
Ciprian Dobre
Alexandru Costan
Enterprise service bus
E-Governance Developments in European Union Cities: Reshaping Government s Relationship with Citizens Lourdes Torres
Vicente Pina
Basilio Acerete
E-Administration
E-government maturity models: Extension of the Layne and Lee model Kim Viborg Andersen
Helle Zinner Henriksen
Open government maturity model
E-government research: Reviewing the literature, limitations, and ways forward Mete Yildiz E-Administration
EParticipation: Designing and Managing Political Discussion Forums Øystein Sæbø
Jeremy Rose
Judith Molka-Danielsen
E-participation
Economic Action and Social Structure: The Problem of Embeddedness Mark Granovetter Network
Economic growth and capital accumulation Trevor Winchester Swan Services sector productivity growth
Neo-classical growth model
Electronic medical record quality and its impact on user satisfaction - Healthcare providers point of view I-Chiu Chang
Yi-Chang Li
Teng-Yen Wu
David C. Yen
Electronic medical records
Estimating value in service systems: A case study of a repair service system N. S. Caswell
C. Nikolaou
J. Sairamesh
M. Bitsaki
G. D. Koutras
G. Iacovidis
Value co-creation
Events and service-oriented architecture: the OASIS web services notification specifications P. Niblett
S. Graham
Event driven architecture
Evolving to a New Dominant Logic for Marketing Stephen L. Vargo
Robert F. Lusch
Service dominant logic
Service
Service theory
Domain fundamentals
Goods dominant logic
Formalized Information Representation for Intelligent Products in Service-Oriented Manufacturing Octavian Morariu
Cristina Morariu
Theodor Borangiu
Service-oriented manufacturing
Intelligent product
SOA
Foundations and Implications of a Proposed Unified Services Theory Scott E. Sampson
Craig M. Froehle
Services management theory
Service operations
Business process models
From Dependability to Resilience Jean-Claude Laprie Software service resilience
From cloud computing to cloud manufacturing Xun Xu Anything as a service
Fundamentals of Grid Computing Viktors Berstis Grid Computing
Fundamentals of service science Paul P. Maglio
Jim Spohrer
Service science
Service systems
Service dominant logic
General System Theory Ludwig von Bertalanffy Multidisciplinary interpretative approach
General Systems Theory - The Skeleton of Science Kenneth E. Boulding General system
Governance and viability of franchising networks from a Viable System s Approach (VSA) Paolo Piciocchi
Clara Bassano
System viability
Holonic and multi-agent technologies for service and computing-oriented manufacturing André Thomas
Theodor Borangiu
Damien TGrentesaux
Service-oriented manufacturing
Cloud services
Agent technologies
IBM SmartCloud: Becoming a Cloud Service Provider Joe McIntyre Cloud computing
Cloud service provider
IBM System x Private Cloud Offering, Advanced Configuration: Architecture and Implementation Guide Scott Smith Cloud Computing
Private cloud
System x
IBM System x Private Cloud Offering: Architecture and Implementation Guide Scott Smith Cloud Computing
Private cloud
System x
IBM System x Private Cloud Offering: Solution and Component Guide Marco Rengan
David Ye
Cloud Computing
Private cloud
System x
ICT infrastructure for innovation Bendik Bygstad
Hans-Petter Aanby
Service innovation
Improving Query Mechanisms for Biomedical Ontologies I. Branescu-Raspop
V. Purcarea
R. Dobrescu
Biomedical ontology
Query interface
Semantic web technologies
Web services
Improving information access and reuse with SOA Part 1 An architecture to help your enterprise become information-centric in an SOA world Akram Bou-Ghannam
Andrew Hoppe
Information
Improving service delivery through integrated quality initiatives: A case study J. Hickey
J. Siegel
Service
Innovation Metrics: Measurement to Insight Egils Milbergs Service innovation
Innovation Statistics for the European Service Sector Anthony Arundel
Minna Kanerva
Adriana van Cruysen
Hugo Hollanders
Service innovation
Innovation and Economic Growth Kristian Uppenberg Services sector productivity growth
Innovation and productivity growth in the EU services sector Kristian Uppenberg
Hubert Strauss
Innovation
Innovation in the U.S. Service Sector Michael P. Gallaher
Jeffrey E. Petrusa
Service innovation
Innovation scoreboards: indicators and policy use Anthony Arundel
Hugo Hollanders
Innovation
Innovation through service design. From research and theory to a network of practice, A users's driven perspecticve Stefano Maffei
Birgit Mager
Daniela Sangiorgi
Service innovation
Service innovation characteristics
Integration of Hazard Management Services A.D. Ionita
C.T. Eftimie
G.. Lewis
M. Litoiu
Migration to services
Process modeling
Modeling and design of IT-enabled service systems
Hazard management
Intelligent Products: a survey Gerben G. Meyer
Kary Framling
Jan Holmstrom
Manufacturing
Introduction to Service-Oriented Computing W.T. Tsai
Yinong Chen
Gary Bitter
Dorina Miron
Service oriented computing
Is Modern Information Technology Enabling the Evolution of a More Direct Democracy? Douglas C. Walton E-Administration
Key Dimensions of Service Systems in Value-Creating Networks Cristina Mele
Francesco Polese
Service resource
Knowledge-Intensive Business Services as Co-producers of Innovation Pim den Hertog Typology of service innovation
Service innovation
LPKI - A lightweight public key Infrastructure for the mobile environments M. Toorani
A. Beheshti
Public key infrastructure
Legal research topics in user-centric services O. Pitkanen
P. Virtanen
J. Kemppinen
Intellectual property rights
Life cycle oriented design of technical Product-Service systems J. C. Aurich
C. Fuchs
C. Wagenknecht
Product-result service
Life-cycle oriented design model for product-service system development Lujing Yang
Ke Xing
Sang-Heon Lee
Software service lifecycle
Linux Grid Implementation from DB2 on z/OS Hong Min
Paul Wanish
Grid Computing
Making Service Science Mainstream A white paper based on the 2009 Service Science Summit Ovum
IBM
Aalto University Service Factory
Service innovation
Service design and development
Managed service paradox N. Leon
A. Davies
Business concepts
Managing innovation through customer coproduced knowledge in electronic services Vera Blazevic
Annouk Lievens
Service innovation
Managing the co-creation of value Adrian F. Payne
Kaj Storbacka
Pennie Frow
Adaptation and relationship development
Managing the transition from products to services Rogelio Oliva
Robert Kallenberg
Service orientation of processes
Servitization
Mapping the Two Faces of R&D: Productivity Growth in a Panel of OECD Industries Rachel Griffith
Stephen Redding
John Van Reenen
Science and technology-led services innovation
Measuring intangible capital and its contribution to economic growth in Europe Bart van Ark
Janet X. Hao
Carol Corrado
Charles Hulten
Innovation
Neo-classical growth model
Mind the Gap: e-Government and e-Democracy Ailsa Kolsaker
Liz Lee-Kelley
E-democracy
Mining optimal actions for profitable CRM C.X. Ling
Tielin Chen
Qiang Yang
Jie Cheng
Customer relationship management
Modeling Complex Industrial Systems using Cloud Services Oana Chenaru
Alex Stanciu
Vasile Sima
Dan Popescu
Gheorghe Florea
Radu Dobrescu
Cloud computing
IEC 61499
Service-Oriented Architecture (SOA)
Advanced process control
Model identification
Web services
Modelling and Measuring After-Sales Service Delivery Processes Elena Legnani
Sergio Cavalieri
Paolo Gaiardelli
Product-Service System
After-sales service
Product-result service
Product-utility service
Moving Forward and Making a Difference: Research Priorities for the Science of Service Amy L. Ostrom
Mary Jo Bitner
Stephen W. Brown
Kevin A. Burkhard
Michael Goul
Vicki Smith-Daniels
Haluk Demirkan
Elliot Rabinovich
Service research
Service science
Research stimulating service innovation
Multinational E-Government Collaboration, Information Sharing, and Interoperability: An Integrative Model C. Navarrete
J.R. Gil-Garcia
S. Mellouli
T.A. Pardo
J. Scholl
Government-to-Citizen
Intra-Government
E-government implementation
Interoperability
E-government architecture
Transparency
Network Creativity to Reduce Strategic Ambiguity in Turbulent Environments: a Viable Systems Approach (VSA). Paolo Piciocchi
Marialuisa Saviano
Clara Bassano
Complexity and decision making
On Formalization of the Concept of Value Proposition Marek Winkler
Vladimír Dosoudil
Value proposition
Value co-creation interaction
On value and value co-creation: A service systems and service logic perspective Stephen L. Vargo
Paul P. Maglio
Melissa Archpru Akaka
Service dominant logic
Service science
Service system
Value co-creation
Onto-ServSys: A Service System Ontology Manuel Mora
Mahesh Raisinghani
Ovsei Gelman
Miguel Angel Sicilia
Ecology
Service system
Organizational ecology
Organizational envelope
Organizational system of systems
Organizational system
Envelope
General system
System of systems
Service envelope
Economic system
Socio-cultural system
Technological system
Political-legal system
Natural-ecological system
Service system ecology
Service
Service outcome
Service science
Domain fundamentals
Business process
Service innovation
Opinion mining in social media: Modeling, simulating, and forecasting political opinions in the web Pawel Sobkowicz
Michael Kaschesky
Guillaume Bouchard
Social media
Patterns of innovation in service industries I. Miles Service innovation
Smart service system
Performance Implications of Cloud Computing Elisabeth Stahl
Lydia Duijvestijn
Avin Fernandes
Pamela Isom
Dave Jewell
Martin Jowett
Todd R. Stockslager
Cloud computing
Performance measurement systems in after-sales service: an integrated framework Paolo Gaiardelli
Nicola Saccani
Lucrezia Songini
After-sales service
Politics, Democracy and E-Government: Participation and Service Delivery Brian Lake E-Government
Government-to-Business
Government-to-Citizen
Government-to-Government
Intra-Government
PowerVM and SAN Copy Services Matt Perkinson
John Welsh
PowerVM
Storage Area Networks
Practices and Platforms for Aligning Higher Education to the European Trends in Service Innovation Th. Borangiu
A. D. Ionita
M. Dragoicea
J. F. e Cunha
Best Practices in Higher Education; Technology Enhanced Learning; Education for Service Science; European Strategies
Predicting customer choice in services using discrete choice analysis R. Verma
G. R. Plaschka
B. Hanlon
A. Livingston
K. Kalcher
Service
Product-driven automation in a service oriented manufacturing cell Theodor Borangiu
Silviu Raileanu
Florin Anton
Mihai Parlea
Christian Tahon
Thierry Berger
Damien Trentesaux
Manufacturing
Productisation of Service: A Case Study Nilanjan Chattopadhyay Productization
Productization: Transforming from Developing Customer-Specific Software to Product Software Peter Artz
Inge van de Weerd
Sjaak Brinkkemper
Joost Fieggen
Productization
QoS-Aware Middleware for Web Services Composition - A Qualitative Approach Hassan Issa
Chadi Assi
Mourad Debbabi
Quality of service
QoS-aware middleware for Web services composition Liangzhao Zeng
B. Benatallah
A.H.H. Ngu
M. Dumas
J. Kalagnanam
H. Chang
Quality of service
Reconfiguring the Value Network Verna Allee Network
Relationship marketing: looking back, looking forward David Ballantyne
Martin Christopher
Adrian Payne
Network
Relooking at services science and services innovation Hong Cai
Jen-Yao Chung
Hui Su
Service science
Service innovation
SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality A. Parasuraman
Valarie A. Zeithaml
Leonard L. Berry
Service performance evaluation
SERVQUAL: review, critique, research agenda Francis Buttle Service performance evaluation
SSMED: Outline and References Jim Spohrer
Stephen K. Kwan
Service science
Service theory
Securing e-Government and e-Voting with an open cloud computing architecture Dimitrios Zissis
Dimitrios Lekkas
Electronic voting
Service Innovation Mechanism Based on Customer-Employee Interaction Liu Lei-lei
Chen Xue-guang
Service innovation
2-dimension value creation logic
Service Innovation and the Role of Science, Technology, Engineering and Mathematics: Ten Challenges for Industry, Academia and Government Irene Ng Service innovation
Service Oriented Device Integration - An Analysis of SOA Design Patterns C. Mauro
J.M. Leimeister
H. Krcmar
Discoverability
Service Positioning through Structural Change G. Lynn Shostack Change categories for service innovation
Service Science (Spohrer) Jim Spohrer
Laura C. Anderson
Norman J. Pass
Tryg Ager
Daniel Gruhl
Service science
Grid Computing
Service system
Service outcome
Value proposition
Service resource
Access right
Owned outright
Service entity
Stakeholder
Service interaction
Value co-creation interaction
Domain fundamentals
Service Science for Service Innovation Hyunsoo Kim Service science
Service innovation
Service Science: Toward a Smarter Planet Jim Spohrer
Paul P. Maglio
Service science
Owned outright
Leased/Contracted
Shared access
Privileged access
Smart service system
Service and Science Jim Spohrer
Haluk Demirkan
Vikas Krishna
Service science
Service theory
Service engineering - methodical development of new service products Hans-Jörg Bullinger
Klaus-Peter Fähnrich
Thomas Meiren
Software service engineering
Service identification and packaging in service oriented reengineering Zhuopeng Zhang
Ruimin Liu
Hongji Yang
Reusability
Service innovation challenges at the policy, industry, and firm level: A qualitative enquiry into the service innovation system Per E. Pedersen
Herbjørn Nysveen
Service innovation
Service innovation characteristics
Service interactions modeling for improved management of public transport systems Monica Dragoicea
Theodor Borangiu
Iulia Voinescu
Service system modeling
Public transport service
Service science and service-dominant logic Jim Spohrer
Laura C. Anderson
Norman J. Pass
Tryg Ager
Organizational ecology
Organizational envelope
Service envelope
Service outcome
Value proposition
Service measure
Quality
Productivity
Compliance
Sustainable innovation
Service resource
People
Technology
Shared information
Access right
Owned outright
Leased/Contracted
Shared access
Privileged access
Service entity
Stakeholder
Customer
Service interaction
Value co-creation interaction
Governance interaction
Network
Service innovation
Service science: At the intersection of management, social, and engineering sciences R. C. Larson Service science
Service science: Catalyst for change in business school curricula M. M. Davis
I. Berdrow
Service science
Service system fundamentals: Work system, value chain, and life cycle Steven Alter Service system
Service, value networks and learning Robert F. Lusch
Stephen L. Vargo
Mohan Tanniru
Service interaction
Service-Logic Innovations: How to Innovate Customers, Not Products Stefan Michel
Stephen W. Brown
Andrew S. Gallan
2-dimension value creation logic
Service-Oriented Enterprises and Architectures: State of the Art and Research Opportunities Padmal Vitharana
Kumar Bhaskaran
Hemant Jain
Harry Wang
Leon Zhao
Service oriented architecture
Service-oriented computing (SOC) and the relationsh ip to EBTs Sakari Itkonen Service oriented computing
Service-oriented computing: key concepts and principles Michael N. Huhns
Munindar P. Singh
Service oriented computing
Service-oriented modeling and architecture Ali Arsanjani Reusability
Service-oriented system engineering: a new paradigm W. T. Tsai Service broker
Service-oriented technology and management: Perspectives on research and practice for the coming decade Haluk Demirkan
Robert J. Kauffman
Jamshid A. Vayghan
Hans-Georg Fill
Dimitris Karagiannis
Paul P. Maglio
IT oriented
Service oriented architecture
Service
Services Innovation in E-government Spyros Angelopoulos
Thanos Papadopoulos
Fotis Kitsios
Service innovation
Servitization as a strategy for survival: an investigation of the process in danish manufacturing firms Dmitrij Slepniov
Brian Vejrum Waehrens
John Johansen
Service orientation of processes
Servitization
Servitization of business: Adding value by adding services Sandra Vandermerwe
Juan Rada
Servitization
Product-utility service
Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science Sergio Barile
Francesco Polese
Organizational system of systems
General system
Multidisciplinary interpretative approach
Open systems
System boundaries
Autopoiesis and common finality
Homeostasis and self-regulation
Structures systems and equifinality
Consonance and resonance
System viability
Adaptation and relationship development
Complexity and decision making
Viable system model
Viable system core attribute
Service system ecology
Service system
Service
Service measure
Service resource
Access right
Owned outright
Leased/Contracted
Shared access
Privileged access
Service entity
Stakeholder
Customer
Provider
Service interaction
Governance interaction
Network
Service innovation
Social Media Technology and Government Transparency J.C. Bertot
P.T. Jaeger
S. Munson
T. Glaisyer
Government-to-Citizen
Intra-Government
E-government implementation
Interoperability
Transparency
Social media use by government: From the routine to the critical Andrea L. Kavanaugh
Edward A. Fox
Steven D. Sheetz
Seungwon Yang
Lin Tzy Li
Donald J. Shoemaker
Apostol Natsev
Lexing Xie
Social media
Social media? Get serious! Understanding the functional building blocks of social media Jan H. Kietzmann
Kristopher Hermkens
Ian P. McCarthy
Bruno S. Silvestre
Social media
Software Security: State of the Art Ross Anderson Software security
Authentication-authorization-accounting
Access control
Confidentiality
Content filtering
Cryptography
Data encryption
Denial of service
Digital certificate
Digital signature
Identity management
Intrusion detection
Non-repudiation
Public key infrastructure
Risk management
Security policy
Security software
Vulnerability
Software service engineering: Tenets and challenges Willem-Jan van den Heuvel
Olaf Zimmermann
Frank Leymann
Patricia Lago
Ina Schieferdecker
UweZdun
Paris Avgeriou
Software services
Software service engineering
Solutions for medical databases optimal exploitation I. Branescu-Raspop
V. Purcarea
R. Dobrescu
Biomedical ontology
OLAP technique
Medical database
Pre-aggregation
EPR
Data warehousing
Web services
Some Aspects Concerning a Generic Service Process Model Building Theodor Borangiu
Virginia Ecaterina Oltean
Monica Drǎgoicea
João Falcão e Cunha
Iulia Iacob
Service Science
Service system
Status of systems biology - does it have a future? Stephen Naylor
John Cavanagh
Autopoiesis and common finality
Steps Toward a Science of Service Systems Jim Spohrer
Paul P. Maglio
John Bailey
Daniel Gruhl
Service science
Service system
Service resource
Striving for integrated value chain management given a service-dominant logic for marketing Daniel J. Flint
John T. Mentzer
System viability
Structure and Dynamics of a T-Shaped Knowledge: From Individuals to Cooperating Communities of Practice Sergio Barile
Giacomo Franco
Giancarlo Nota
Marialuisa Saviano
Adaptive innovator
Succeeding through Service Innovation Developing a Service Perspective on Economic Growth and Prosperity IBM
Institute for Manufacturing
Service innovation
Service design and development
Systems integration and architecting: An overview of principles, practices, and perspectives Andrew P. Sage
Charles L. Lynch
Integration
The Emergence of National Electronic Health Record Architectures in the United States and Australia: Models, Costs, and Questions Tracy D. Gunter
Nicolas P. Terry
Electronic medical records
The Emergence of Service Science: Toward systematic service innovations to accelerate co-creation of value Jim Spohrer
Paul P. Maglio
Service science
Smart service system
The Emerging Vision for Data Services: Becoming Information-centric in an SOA World Mark A. Beyer
David Newman
Daniel Sholler
Ted Friedman
Information
The Global Innovation Scoreboard 2008: The Dynamics of the Innovative Performances of Countries Daniele Archibugi
Mario Denni
Andrea Filippetti
Innovation
The Idea of Electronic Democracy: Origins, Visions and Questions Thierry Vedel E-Administration
The New Frontier of Experience Innovation C. K. Prahalad
Venkatram Ramaswamy
Typology of service innovation
The Population Ecology of Organizations Michael T. Hannan
John Freeman
Homeostasis and self-regulation
The Quadrivium of online public consultation: Policy, culture, resources, technology Jim Macnamara E-Administration
The Role of Model Interfaces for Participation in Water Management Thomas Horlitz Decision support systems
The Untilled Fields Of Public Health C.-E. A. Winslow Public health
The Viable System Model as a Framework for Understanding Organizations Raul Espejo
Antonia Gill
Template of VSM structure
The Viable System Model: Its Provenance, Development, Methodology and Pathology Stafford Beer Viable system model
The coming commoditization of processes Thomas H. Davenport Service oriented architecture
The firm as a viable system: managing inter-organisational relationships Gaetano M. Golinelli
Alberto Pastore
Mauro Gatti
Enrico Massaroni
Gianluca Vagnani
Multidisciplinary interpretative approach
Structures systems and equifinality
The harmony between ethical and rational behaviour in the Health Care System. A relational model based on the Viable Systems Approach (VSA) Marialuisa Saviano
Clara Bassano
Mario Calabrese
Adaptation and relationship development
The intelligent product in manufacturing control and management Duncan McFarlane
Sanjay Sarma
Jin Lung Chirn
C. Y. Wong
Kevin Ashton
Manufacturing
The role of quality in e-procurement performance: An empirical analysis Ganesh Vaidyanathana
Sarv Devarajb
E-procurement
The service system is the basic abstraction of service science Paul P. Maglio
Stephen L. Vargo
Nathan Caswell
Jim Spohrer
Service science
Service system
Service outcome
Stakeholder
Customer
Provider
Authority
Competitor
Partner
Service interaction
The servitization of manufacturing: A review of literature and reflection on future challenges T.S. Baines
H.W. Lightfoot
O. Benedettini
J.M. Kay
Servitization
Product-Service System
The viable system model and the Viplan software Raul Espejo
Diane Bowling
Patrick Hoverstadt
Viable system model
Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems Y. Chen
A. Lelescu
J. Spohrer
Service innovation
Toward Inherently Secure and Resilient Societies Brad Allenby
Jonathan Fink
Software service resilience
Toward a Science of Service Systems Jim Spohrer
Paul P. Maglio
Service science
Service system
Service entity
Value co-creation interaction
IT based service operations
Adaptive innovator
Toward a conceptual foundation for service science: Contributions from service-dominant logic Robert F. Lusch
Stephen L. Vargo
G. Wessels
Service dominant logic
Service
Service resource
People
Technology
Shared information
Service theory
Goods dominant logic
2-dimension value creation logic
Towards Service Science, Engineering and Practice Robin G. Qiu
Zhigeng Fang
Huizhang Shen
Ming Yu
Service system
Towards a methodology for service construction J. Schelp
R. Winter
Semantics
Towards a system of systems concepts Russell L. Ackoff Organizational system of systems
General system
Service science
Domain fundamentals
General management
Towards the Real-Time Enterprise: Service-Based Integration of Heterogeneous SOA-Ready Industrial Devices with Enterprise Applications Stamatis Karnouskos
Dominique Guinard
Domnic Savio
Patrik Spiess
Oliver Baecker
Vlad Trifa
Luciana Moreira Sa de Souza
Service oriented computing
Typology of Service Innovation from Service-Dominant Logic Perspective Kichan Nam
Nam Hee Lee
Service dominant logic
Service innovation
Value co-creation interaction
Service science
Goods dominant logic
Users of the world, unite! The challenges and opportunities of Social Media Andreas M. Kaplan
Michael Haenlein
Social media
Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies John C. Bertot
Paul T. Jaeger
Justin M. Grimes
Open government maturity model
Value Modeling and Calculation for Everything as a Service (XaaS) Based on Reuse Yucong Duan Anything as a service
Web services and business process management F. Leymann
D. Roller
M.-T. Schmidt
Workflow technology
Web services workflow with result data forwarding as resources Donglai Zhang
Paul Coddington
Andrew Wendelborn
Workflow service
WebSphere Application Server V6.1 Web Services Problem Determination Wendy Conti Web Services
What Is eHealth: A Systematic Review of Published Definitions Hans Oh
Carlos Rizo
Murray Enkin
Alejandro Jadad
E-Health
Workflow Patterns W.M.P. van der Aalst
A.H.M. ter Hofstede
B. Kiepuszewski
A.P. Barros
Business process management suites
Workflow and web service standards Keith D. Swenson Workflow service
You can t make this a science Analyzing decision support systems in political contexts Annika Andersson
Åke Grönlund
Joachim Åström
Decision support systems
Mind the Gap II: E-Government and E-Governance Ailsa Kolsaker
Liz Lee-Kelley
E-Administration
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