The Fundamentals of the Service Domain Knowledge, abbreviated to Domain Fundamentals, proposes a structured description of basic concepts and views related to service and services.
The term service has two main generally accepted significances:
- an economic, business oriented significance, as opposed to goods, like in the expression “ the service sector economy” and
- an IT oriented significance, like in the expressions “web service” or “service-oriented architecture - SOA”.
In the second sense, the focus is on the software technology allowing network supported interoperability of various software agents.
In contemporary service systems economies, the two meanings fuse in the sense that implementing a modern service system assumes also the integration of information systems, as subsystems of organizational systems of systems [organizational system of systems] (Mora et al., 2003). In the mean time, the service domain is growing with the service orientation of modern manufacturing processes, for example through servitization of manufacturing (see, for example Prof. Neely’s contribution “The Servitization of Manufacturing: An International Perspective”, available at Cambridge Service Alliance). These service orientation processes also imply the strong integration of production processes with information systems and specific IT technologies.
The topics offered by Domain Fundamentals invites to a guided lecture, from these different but strongly interrelated perspectives, about the service worldview. This guided tour encompasses:
- the Business oriented perspective on services, including a brief description of the theoretical background, offered by service theory , with its major branches, the service science and the service dominant logic;
- the IT oriented perspective and
- the perspective opened by the Service Orientation of Processes.
In the service science view, the service is generated within a service system, which offers value propositions to other service systems (Spohrer et al., 2008). Thus, one can regard a service as a subsystem of a service system, and study its interrelated components (such as service measures, service outcomes, value proposition, service interactions and others) or as a business process - which is itself a discrete-event dynamic system (Hlupic and Robinson, 1998) -, with focus on the flux of interactions and activities. An integrating theoretical perspective comes from the Systems Approach (Ackoff, 1971) on services, relating the service system concept with the more general organizational systems of systems concept and the system of systems concept (Mora et al., 2011).
- A Systemic Approach for the Formalization of the Information Systems Concept: Why Information Systems are Systems? (Authors: Manuel Mora Ovsei Gelman Francisco Cervantes Marcelo MejIa Alfredo Weitzenfeld Editors: Jeimy J. Cano Published In: Critical Reflections on Information Systems: A Systemic Approach Publication Date: 2003)
- Business process modelling and analysis using discrete-event simulation (Authors: Vlatka Hlupic Stewart Robinson Published In: Proceedings of the 30th conference on Winter simulation Publication Date: 1998)
- Evolving to a New Dominant Logic for Marketing (Authors: Stephen L. Vargo Robert F. Lusch Published In: Journal of Marketing Publication Date: 2004)
- Onto-ServSys: A Service System Ontology (Authors: Manuel Mora Mahesh Raisinghani Ovsei Gelman Miguel Angel Sicilia Editors: Haluk Demirkan Jim Spohrer Vikas Krishna Published In: The Science of Service Systems Publication Date: 2011)
- Service Science (Spohrer) (Authors: Jim Spohrer Laura C. Anderson Norman J. Pass Tryg Ager Daniel Gruhl Published In: Journal of Grid Computing Publication Date: 2008)
- Towards a system of systems concepts (Authors: Russell L. Ackoff Published In: Management Science (MANSCI) Publication Date: 1971)