Services are a diverse group of economic activities that include high-technology, knowledge-intensive sub-sectors as well as labour-intensive, low-skill areas. In many aspects, service sectors exhibit marked differences from manufacturing, although these distinctions may be blurring (OECD Report-2000).
Today, the service related activities are classified and included in different statistics by different organizations in Europe and North America. As statistics show, the service sectors accounts now for over 70% of the activities and employment in the more advanced economies, and has been growing in all countries.
Recent statistics examines recent progress in relation to developments for service activities in the European Union (EU), related to the implementation of European Commission’s Services Directive (123/2006).
In this respect, the Service Science Knowledge Environment (SSKE) highlights the main service sectors that were characterized by important developments over the last years. In SSKE, a special knowledge class has been dedicated to the areas where Service Science can be applied and support service innovation.
Knowledge resources on successful service sectors refer to different application domains such as:
- power supply with emphasis on Smart grids
- advanced software services
- supply chains and logistics
- tourism and leisure services
- advanced services in telecommunications, to name just a few
The list of the service sectors that provide a real revenue contribution on the modern economy is not closed to the above mentioned names. Smart transportation, smart water, smart buildings are only some other possible application sectors for which new service offers can be conceived and developed.