Service science - SSKE
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Service Science, as an interdisciplinary approach to the study, design, implementation, and innovation of service systems, was initiated in 2004 by IBM (Spohrer and Kwan, 2009).

Service science (SS) is based on ten principles (Spohrer et al., 2008; Spohrer and Kwan, 2009):

Traditionally, three vast research domains on service systems present interest (Mora et al., 2008):

  • Marketing and management domain,
  • Industrial and operations domain, and
  • Information Technology domain.

Consequently, the research effort concerning service models, service meta-models and service ontologies is based on the Marketing, Operations Management and IT literature.

A special interest recently emerged concerning service models building with fundamental conceptual links to the Systems Approach ( Mora et al., 2008), with roots in the pioneering work of (Ackoff, 1971).


  1. A Model for Open, On-Demand, Collaborative Education for Service Science (Authors: Theodor Borangiu Monica Dragoicea Virginia-Ecaterina Oltean Iulia Iacob Published In: Exploring Services Science 2013 Publication Date: 2013)
  2. A Service Science Knowledge Environment in the Cloud (Authors: Monica Dragoicea Theodor Borangiu Published In: SOHOMA'12 Service Orientation in Holonic and Multi Agent Manufacturing and Robotics Publication Date: 2013)
  3. A VSA-SS Approach to Healthcare Service Systems (Authors: Marialuisa Saviano Clara Bassano Mario Calabrese Published In: Service Science (2) Publication Date: 2010)
  4. An Integrated SS-VSA Analysis of Changing Job Roles (Authors: Jim Spohrer Gaetano M. Golinelli Paolo Piciocchi Clara Bassano Published In: Service Science (2) Publication Date: 2010)
  5. Building an Extended Ontological Perspective on Service Science (Authors: Monica Drăgoicea Theodor Borangiu João Falcão e Cunha Virginia Ecaterina Oltean José Faria Ştefan Rădulescu Published In: Exploring Services Science 2014 Publication Date: 2014)
  6. Designing a service science discipline with discipline (Authors: Robert J. Glushko Published In: IBM Systems Journal Publication Date: 2008)
  7. Exploring Services Science 2013 (Editors: João Falcão e Cunha Mehdi Snene Henriqueta Nóvoa Publication Date: 2013)
  8. Exploring Services Science 2014 (Editors: Mehdi Snene Michel Leonard Publication Date: 2014)
  9. Fundamentals of service science (Authors: Paul P. Maglio Jim Spohrer Published In: Journal of the Academy of Marketing Science Publication Date: 2008)
  10. Handbook of Service Science (Editors: Paul P. Maglio Cheryl A. Kieliszewski Jim Spohrer Publication Date: 2010)
  11. Moving Forward and Making a Difference: Research Priorities for the Science of Service (Authors: Amy L. Ostrom Mary Jo Bitner Stephen W. Brown Kevin A. Burkhard Michael Goul Vicki Smith-Daniels Haluk Demirkan Elliot Rabinovich Published In: Journal of Service Research (JSR) Publication Date: 2010)
  12. On value and value co-creation: A service systems and service logic perspective (Authors: Stephen L. Vargo Paul P. Maglio Melissa Archpru Akaka Published In: European Management Journal, 26, 145– 152 Publication Date: 2008)
  13. Onto-ServSys: A Service System Ontology (Authors: Manuel Mora Mahesh Raisinghani Ovsei Gelman Miguel Angel Sicilia Editors: Haluk Demirkan Jim Spohrer Vikas Krishna Published In: The Science of Service Systems Publication Date: 2011)
  14. Relooking at services science and services innovation (Authors: Hong Cai Jen-Yao Chung Hui Su Published In: Service Oriented Computing and Applications Publication Date: 2008)
  15. SSMED: Outline and References (Authors: Jim Spohrer Stephen K. Kwan Publication Date: 2008)
  16. Service Science (Spohrer) (Authors: Jim Spohrer Laura C. Anderson Norman J. Pass Tryg Ager Daniel Gruhl Published In: Journal of Grid Computing Publication Date: 2008)
  17. Service Science for Service Innovation (Authors: Hyunsoo Kim Published In: Journal of Service Science Publication Date: 2009)
  18. Service Science: Toward a Smarter Planet (Authors: Jim Spohrer Paul P. Maglio Editors: Gavriel Salvendy Waldemar Karwowski Published In: Introduction to Service Engineering Publication Date: 2010)
  19. Service and Science (Authors: Jim Spohrer Haluk Demirkan Vikas Krishna Published In: Service Science: Research and Innovations in the Service Economy Publication Date: 2011)
  20. Service science: At the intersection of management, social, and engineering sciences (Authors: R. C. Larson Published In: IBM Systems Journal, vol. 47, no. 1 Publication Date: 2008)
  21. Service science: Catalyst for change in business school curricula (Authors: M. M. Davis I. Berdrow Published In: IBM Systems Journal, vol. 47, no. 1 Publication Date: 2008)
  22. Services Computing (book) (Authors: Liang-Jie Zhang Jia Zhang Hong Cai Publication Date: 2007)
  23. Steps Toward a Science of Service Systems (Authors: Jim Spohrer Paul P. Maglio John Bailey Daniel Gruhl Published In: Computer Publication Date: 2007)
  24. The Emergence of Service Science: Toward systematic service innovations to accelerate co-creation of value (Authors: Jim Spohrer Paul P. Maglio Published In: Production and Operations Management Publication Date: 2008)
  25. The service system is the basic abstraction of service science (Authors: Paul P. Maglio Stephen L. Vargo Nathan Caswell Jim Spohrer Published In: Proceedings (41): Hawaii International Conference on System Sciences Publication Date: 2009)
  26. Toward a Science of Service Systems (Authors: Jim Spohrer Paul P. Maglio Published In: Handbook of Service Science Publication Date: 2010)
  27. Towards a system of systems concepts (Authors: Russell L. Ackoff Published In: Management Science (MANSCI) Publication Date: 1971)
  28. Typology of Service Innovation from Service-Dominant Logic Perspective (Authors: Kichan Nam Nam Hee Lee Published In: Journal of Universal Computer Science Publication Date: 2010)
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