MESG - Enterprise Management - Revision history

http://sske.cloud.upb.ro/wiki/index.php?action=history&feed=atom&title=MESG_-_Enterprise_Management MESG - Enterprise Management - Revision history 2026-05-28T06:30:18Z Revision history for this page on the wiki MediaWiki 1.17.0 http://sske.cloud.upb.ro/wiki/index.php?title=MESG_-_Enterprise_Management&diff=2013&oldid=prev Adminsske at 23:49, 18 May 2012 2012-05-18T23:49:12Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 23:49, 18 May 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><span style="font-size:large">[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management]]</span></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><span style="font-size:large">[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management]]</span></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">== Enterprise Management ==</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><<ins class="diffchange diffchange-inline">span </ins>style="<ins class="diffchange diffchange-inline">font</ins>-<ins class="diffchange diffchange-inline">size</ins>:<ins class="diffchange diffchange-inline">large</ins>"><ins class="diffchange diffchange-inline">Enterprise Management</ins></<ins class="diffchange diffchange-inline">span</ins>></div></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><<del class="diffchange diffchange-inline">p </del>style="<del class="diffchange diffchange-inline">text</del>-<del class="diffchange diffchange-inline">align</del>: <del class="diffchange diffchange-inline">justify</del>"><del class="diffchange diffchange-inline">'''Objectives, Skills and Learning Outcomes'''<br/><br/>It is intended to put students in contact with the main concepts of management, providing them with an integrated view of processes and the different areas of management. In this sense, it addresses the process of management, the main functional areas, and strategic management as an area integrator.<br/>The course unit has a theoretical&nbsp; and practical nature, combining the theoretical basis for its application to the study of cases of companies and the carrying out of work.</p></del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline"><br/>'''Program'''<br/><br/>1. FUNDAMENTAL CONCEPTS OF SERVICE MANAGEMENT<br/>1.1. The management and the role of manager<br/>1.2. The evolution of management<br/>1.3&nbsp; The emergence of service economy<br/>1.4&nbsp; The nature of services and their distinctive aspects<br/>2. STRATEGIC MANAGEMENT OF SERVICES<br/>2.1. Strategic management and competitiveness<br/>2.2. The process of strategies development<br/>2.3. Competitive strategies<br/>3. SERVICE MANAGEMENT<br/>3.1. Development of new services<br/>3.2 Services technology<br/>3.3 Services quality<br/>3.4 Process improvement<br/>3. 5 Service encounter</del><<del class="diffchange diffchange-inline">br</del>/><del class="diffchange diffchange-inline">3.6. Service recovery</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Visit the [http</del>:<del class="diffchange diffchange-inline">//sigarra</del>.<del class="diffchange diffchange-inline">up</del>.<del class="diffchange diffchange-inline">pt</del>/<del class="diffchange diffchange-inline">feup_uk/disciplinas_geral</del>.<del class="diffchange diffchange-inline">FormView?P_CAD_CODIGO</del>=<del class="diffchange diffchange-inline">ESG0001&P_ANO_LECTIVO</del>=<del class="diffchange diffchange-inline">2011</del>/<del class="diffchange diffchange-inline">2012&P_PERIODO</del>=<del class="diffchange diffchange-inline">1S MESG Enterprise Management Course]. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">=== Objectives, Skills and Learning Outcomes ===</ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline"><p style="text-align</ins>: <ins class="diffchange diffchange-inline">justify">It is intended to put students in contact with the main concepts of management, providing them with an integrated view of processes and the different areas of management</ins>. <ins class="diffchange diffchange-inline">In this sense, it addresses the process of management, the main functional areas, and strategic management as an area integrator</ins>.<ins class="diffchange diffchange-inline"><br</ins>/<ins class="diffchange diffchange-inline">>The course unit has a theoretical&nbsp; and practical nature, combining the theoretical basis for its application to the study of cases of companies and the carrying out of work</ins>.<ins class="diffchange diffchange-inline"></p></ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>==<ins class="diffchange diffchange-inline">= <br</ins>/<ins class="diffchange diffchange-inline">>Program ==</ins>=</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[<del class="diffchange diffchange-inline">[Category</del>:<del class="diffchange diffchange-inline">SSKE Knowledge</del>/<del class="diffchange diffchange-inline">University </del>Course]<del class="diffchange diffchange-inline">]</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">1. FUNDAMENTAL CONCEPTS OF SERVICE MANAGEMENT<br/>1.1. The management and the role of manager<br/>1.2. The evolution of management<br/>1.3&nbsp; The emergence of service economy<br/>1.4&nbsp; The nature of services and their distinctive aspects<br/>2. STRATEGIC MANAGEMENT OF SERVICES<br/>2.1. Strategic management and competitiveness<br/>2.2. The process of strategies development<br/>2.3. Competitive strategies<br/>3. SERVICE MANAGEMENT<br/>3.1. Development of new services<br/>3.2 Services technology<br/>3.3 Services quality<br/>3.4 Process improvement<br/>3. 5 Service encounter<br/>3.6. Service recovery</ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">Visit the </ins>[<ins class="diffchange diffchange-inline">http</ins>:/<ins class="diffchange diffchange-inline">/sigarra.up.pt/feup_uk/disciplinas_geral.FormView?P_CAD_CODIGO=ESG0001&P_ANO_LECTIVO=2011/2012&P_PERIODO=1S MESG Enterprise Management </ins>Course]<ins class="diffchange diffchange-inline">.</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management| ]][[SSKE Knowledge/isTaughtBy::Patrício,Dobrica, Liliana| ]][[SSKE Knowledge/isTaughtBy::Beirão, Gabriela | ]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management| ]][[SSKE Knowledge/isTaughtBy::Patrício,Dobrica, Liliana| ]][[SSKE Knowledge/isTaughtBy::Beirão, Gabriela | ]]</div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:SSKE Knowledge/University Course|SSKE_Knowledge/University_Course]]</ins></div></td></tr> </table>

Adminsske http://sske.cloud.upb.ro/wiki/index.php?title=MESG_-_Enterprise_Management&diff=2012&oldid=prev Adminsske at 23:48, 18 May 2012 2012-05-18T23:48:04Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 23:48, 18 May 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>=<del class="diffchange diffchange-inline">= </del>[[<del class="diffchange diffchange-inline">Index.php</del>/FEUP MESG - Services Engineering and Management<del class="diffchange diffchange-inline">|Service Engineering and Management MESG Master Program</del>]] <del class="diffchange diffchange-inline">==</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline"><span style</ins>=<ins class="diffchange diffchange-inline">"font-size:large"></ins>[[<ins class="diffchange diffchange-inline">SSKE Knowledge</ins>/<ins class="diffchange diffchange-inline">isPartOfProgram::</ins>FEUP MESG - Services Engineering and Management]]<ins class="diffchange diffchange-inline"></span></ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Enterprise Management ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Enterprise Management ==</div></td></tr> </table>

Adminsske http://sske.cloud.upb.ro/wiki/index.php?title=MESG_-_Enterprise_Management&diff=1657&oldid=prev Adminsske at 12:49, 15 May 2012 2012-05-15T12:49:45Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 12:49, 15 May 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>== [[<del class="diffchange diffchange-inline">index</del>.php/<del class="diffchange diffchange-inline">FEUP_MESG_</del>-<del class="diffchange diffchange-inline">_Services_Engineering_and_Management</del>|Service Engineering and Management MESG Master Program]] ==</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>== [[<ins class="diffchange diffchange-inline">Index</ins>.php/<ins class="diffchange diffchange-inline">FEUP MESG </ins>- <ins class="diffchange diffchange-inline">Services Engineering and Management</ins>|Service Engineering and Management MESG Master Program]] ==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Enterprise Management ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Enterprise Management ==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><p style="text-align: justify">'''Objectives, Skills and Learning Outcomes'''<br/><br/>It is intended to put students in contact with the main concepts of management, providing them with an integrated view of processes and the different areas of management. In this sense, it addresses the process of management, the main functional areas, and strategic management as an area integrator.<br/>The course unit has a theoretical&nbsp; and practical nature, combining the theoretical basis for its application to the study of cases of companies and the carrying out of work.</p></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><p style="text-align: justify">'''Objectives, Skills and Learning Outcomes'''<br/><br/>It is intended to put students in contact with the main concepts of management, providing them with an integrated view of processes and the different areas of management. In this sense, it addresses the process of management, the main functional areas, and strategic management as an area integrator.<br/>The course unit has a theoretical&nbsp; and practical nature, combining the theoretical basis for its application to the study of cases of companies and the carrying out of work.</p></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><br/>'''Program'''<br/><br/>1. FUNDAMENTAL CONCEPTS OF SERVICE MANAGEMENT<br/>1.1. The management and the role of manager<br/>1.2. The evolution of management<br/>1.3&nbsp; The emergence of service economy<br/>1.4&nbsp; The nature of services and their distinctive aspects<br/>2. STRATEGIC MANAGEMENT OF SERVICES<br/>2.1. Strategic management and competitiveness<br/>2.2. The process of strategies development<br/>2.3. Competitive strategies<br/>3. SERVICE MANAGEMENT<br/>3.1. Development of new services<br/>3.2 Services technology<br/>3.3 Services quality<br/>3.4 Process improvement<br/>3. 5 Service encounter<br/>3.6. Service recovery</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><br/>'''Program'''<br/><br/>1. FUNDAMENTAL CONCEPTS OF SERVICE MANAGEMENT<br/>1.1. The management and the role of manager<br/>1.2. The evolution of management<br/>1.3&nbsp; The emergence of service economy<br/>1.4&nbsp; The nature of services and their distinctive aspects<br/>2. STRATEGIC MANAGEMENT OF SERVICES<br/>2.1. Strategic management and competitiveness<br/>2.2. The process of strategies development<br/>2.3. Competitive strategies<br/>3. SERVICE MANAGEMENT<br/>3.1. Development of new services<br/>3.2 Services technology<br/>3.3 Services quality<br/>3.4 Process improvement<br/>3. 5 Service encounter<br/>3.6. Service recovery</div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Visit the [http://sigarra.up.pt/feup_uk/disciplinas_geral.FormView?P_CAD_CODIGO=ESG0001&P_ANO_LECTIVO=2011/2012&P_PERIODO=1S MESG Enterprise Management Course]. </ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:SSKE Knowledge/University Course]]</ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management| ]][[SSKE Knowledge/isTaughtBy::Patrício,Dobrica, Liliana| ]][[SSKE Knowledge/isTaughtBy::Beirão, Gabriela | ]]</ins></div></td></tr> </table>

Adminsske http://sske.cloud.upb.ro/wiki/index.php?title=MESG_-_Enterprise_Management&diff=1656&oldid=prev Adminsske: Created page with "== Service Engineering and Management MESG Master Program == == Enterprise Management == <p style="text-align: just..." 2012-05-15T12:46:47Z

<p>Created page with "== <a href="/wiki/index.php?title=Index.php/FEUP_MESG_-_Services_Engineering_and_Management&action=edit&redlink=1" class="new" title="Index.php/FEUP MESG - Services Engineering and Management (page does not exist)">Service Engineering and Management MESG Master Program</a> == == Enterprise Management == <p style="text-align: just..."</p> <p><b>New page</b></p><div>== [[index.php/FEUP_MESG_-_Services_Engineering_and_Management|Service Engineering and Management MESG Master Program]] ==<br /> <br /> == Enterprise Management ==<br /> <p style="text-align: justify">'''Objectives, Skills and Learning Outcomes'''<br/><br/>It is intended to put students in contact with the main concepts of management, providing them with an integrated view of processes and the different areas of management. In this sense, it addresses the process of management, the main functional areas, and strategic management as an area integrator.<br/>The course unit has a theoretical&nbsp; and practical nature, combining the theoretical basis for its application to the study of cases of companies and the carrying out of work.</p><br /> <br/>'''Program'''<br/><br/>1. FUNDAMENTAL CONCEPTS OF SERVICE MANAGEMENT<br/>1.1. The management and the role of manager<br/>1.2. The evolution of management<br/>1.3&nbsp; The emergence of service economy<br/>1.4&nbsp; The nature of services and their distinctive aspects<br/>2. STRATEGIC MANAGEMENT OF SERVICES<br/>2.1. Strategic management and competitiveness<br/>2.2. The process of strategies development<br/>2.3. Competitive strategies<br/>3. SERVICE MANAGEMENT<br/>3.1. Development of new services<br/>3.2 Services technology<br/>3.3 Services quality<br/>3.4 Process improvement<br/>3. 5 Service encounter<br/>3.6. Service recovery</div>

Adminsske