MESG Service Operations Management and Logistics - Revision history

Adminsske at 00:10, 19 May 2012

2012-05-19T00:10:08Z

← Older revision		Revision as of 00:10, 19 May 2012
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	<span style="font-size:large">[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management]]</span>		<span style="font-size:large">[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management]]</span>

−	== Service Operations Management and Logistics Course ==	+	<span style="font-size:large">Service Operations Management and Logistics Course</span>

	=== Objectives, Skills and Learning Outcomes ===		=== Objectives, Skills and Learning Outcomes ===
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	Visit the [http://sigarra.up.pt/feup_uk/disciplinas_geral.FormView?P_CAD_CODIGO=ESG0010&P_ANO_LECTIVO=2011/2012&P_PERIODO=2S Service Operations Management and Logistics Course Website].		Visit the [http://sigarra.up.pt/feup_uk/disciplinas_geral.FormView?P_CAD_CODIGO=ESG0010&P_ANO_LECTIVO=2011/2012&P_PERIODO=2S Service Operations Management and Logistics Course Website].

−	[[~~Category:~~SSKE Knowledge/~~University Course~~]]	+	[[SSKE Knowledge/isTaughtBy::Guedes, Alcibíades Paulo Soares \| ]]

−	[[SSKE Knowledge/~~isTaughtBy::Guedes, Alcibíades Paulo Soares~~ \| ~~]][[SSKE Knowledge~~/~~isPartOfProgram::FEUP MESG - Services Engineering and Management\|~~ ]]	+	[[Category:SSKE Knowledge/University Course\|SSKE_Knowledge/University_Course]]

Adminsske at 00:09, 19 May 2012

2012-05-19T00:09:16Z

← Older revision		Revision as of 00:09, 19 May 2012
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−	== [[~~index.php~~/~~FEUP_MESG_~~-~~_Services_Engineering_and_Management\|Service~~ Engineering and Management ~~MESG Master Program~~]] ==	+	<span style="font-size:large">[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management]]</span>

	== Service Operations Management and Logistics Course ==		== Service Operations Management and Logistics Course ==

Adminsske: Created page with "== Service Engineering and Management MESG Master Program == == Service Operations Management and Logistics Course ..."

2012-05-18T16:37:17Z

Created page with "== Service Engineering and Management MESG Master Program == == Service Operations Management and Logistics Course ..."

New page

== [[index.php/FEUP_MESG_-_Services_Engineering_and_Management|Service Engineering and Management MESG Master Program]] ==

== Service Operations Management and Logistics Course ==

=== Objectives, Skills and Learning Outcomes ===

It is expected to endow the students with skills to: - develop an global view of the traditional and recent concepts of operations management, logistics and supply chain management in services; - design, plan and manage operations and logistics in the service sector, considering the maximization of operational efficiency and client satisfaction; - understand the role of operations and logistics in the global strategy of the company; - understand the need to align the logistic processes with those of the suppliers and clients.

=== Program ===

Introduction and Basic Concepts     1. Introduction to Operations Management     2. What do we mean by Service?     3. Process Fundamentals     4. Operations Strategy     5. Process Selection & Design (Services) Service Facilities     1. Location Decisions     2. Design and Layouts     3. Warehousing and Storage Layouts     4. Bottlenecks and Queuing Lean     1. The origins of LEAN Production     2. The basic elements of LEAN     3. LEAN in services Capacity Management     1. Service Capacity     2. Measuring Capacity     3. Capacity Strategies         3.1. Level capacity strategy         3.2. Chase demand strategy         3.3. Demand management strategies     4. Controlling Capacity     5. Improving Resource Utilization Logistics issues     1. Distribution Systems Structure     2. Transport Mode Choice     3. Logistics and Transport Service Providers Supply Chain Management     1. Supply Chain Integration     2. Pipeline Management     3. The Role of IT in SCM     4. Partnership and Collaboration     5. Service Level Agreements Facilitating Goods     1. Inventory Management     2. Independent Demand Inventory Management Systems     3. Dependent Demand Inventory Management Systems

Visit the [http://sigarra.up.pt/feup_uk/disciplinas_geral.FormView?P_CAD_CODIGO=ESG0010&P_ANO_LECTIVO=2011/2012&P_PERIODO=2S Service Operations Management and Logistics Course Website].

[[Category:SSKE Knowledge/University Course]]

[[SSKE Knowledge/isTaughtBy::Guedes, Alcibíades Paulo Soares | ]][[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management| ]]