Smart Service Systems and Viable Service Systems - Revision history

Adminsske at 17:11, 17 May 2012

2012-05-17T17:11:27Z

← Older revision		Revision as of 17:11, 17 May 2012
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−	<div><span style="font-size:large">Applying Systems Theory to Service Science</span><br/></div><p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify">[http://servsci.journal.informs.org/content/2/1-2/21.abstract Download]</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable ~~systems approach~~\| ]]</p>	+	<div><span style="font-size:large">Applying Systems Theory to Service Science</span><br/></div><p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify">[http://servsci.journal.informs.org/content/2/1-2/21.abstract Download]</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable Systems Approach\| ]]</p>
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	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske at 13:21, 17 May 2012

2012-05-17T13:21:57Z

← Older revision		Revision as of 13:21, 17 May 2012
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−	<div><span style="font-size:large">Applying Systems Theory to Service Science</span><br/></div><p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable systems approach\| ]]</p>	+	<div><span style="font-size:large">Applying Systems Theory to Service Science</span><br/></div><p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify">[http://servsci.journal.informs.org/content/2/1-2/21.abstract Download]</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable systems approach\| ]]</p>
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	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske at 13:21, 17 May 2012

2012-05-17T13:21:08Z

← Older revision		Revision as of 13:21, 17 May 2012
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−	<div><span style="font-size:x-large">Applying Systems Theory to Service Science</span><br/></div><p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable systems approach\| ]]</p><br/>~~<br/><br/>~~	+	<div><span style="font-size:large">Applying Systems Theory to Service Science</span><br/></div><p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable systems approach\| ]]</p>
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	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske at 13:19, 17 May 2012

2012-05-17T13:19:42Z

← Older revision		Revision as of 13:19, 17 May 2012
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−	= ~~Smart Service Systems and Viable Service Systems~~: Applying Systems Theory to Service Science =	+	<div><span style="font-size:x-large">Applying Systems Theory to Service Science</span><br/></div><p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable systems approach\| ]]</p><br/><br/><br/>
−	<p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable systems approach\| ]]</p><br/><br/>	+
	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske at 13:19, 17 May 2012

2012-05-17T13:19:16Z

← Older revision		Revision as of 13:19, 17 May 2012
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	= Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science =		= Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science =
−	<p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><br/>	+	<p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><p style="text-align: justify">[[SSKE Knowledge/hasKeyword::Viable systems approach\| ]]</p><br/><br/>
	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske at 13:18, 17 May 2012

2012-05-17T13:18:41Z

← Older revision		Revision as of 13:18, 17 May 2012
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	= Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science =		= Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science =
−	<p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p>	+	<p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p><br/>
	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske: moved Smart Service Systems and Viable Service Systems: to Smart Service Systems and Viable Service Systems: OB

2012-05-13T22:34:39Z

moved Smart Service Systems and Viable Service Systems: to Smart Service Systems and Viable Service Systems: OB

← Older revision

Revision as of 22:34, 13 May 2012

Adminsske at 22:33, 13 May 2012

2012-05-13T22:33:46Z

← Older revision		Revision as of 22:33, 13 May 2012
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−	<p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify">~~[[Category:SSKE Knowledge/Article]] [[Category:SSKE Knowledge/Service Science Fundamental]]~~</p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p>	+	= Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science =
		+	<p style="text-align: justify">The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.</p><p style="text-align: justify"></p><p style="text-align: justify">[[SSKE Knowledge/isPublishedIn::Service Science (2)\| ]][[SSKE Knowledge/hasPublicationDate::2010\| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio\| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco\| ]]</p>
		+	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske: Created page with "
The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features betwee..."

2012-05-13T22:32:58Z

Created page with "The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features betwee..."

New page

The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called ‘smart service systems’ can be understood in terms of the ‘viable systems approach of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether ‘smart service systems’ can be best understood in terms of ‘viable service systems’. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.[[Category:SSKE Knowledge/Article]] [[Category:SSKE Knowledge/Service Science Fundamental]][[SSKE Knowledge/isPublishedIn::Service Science (2)| ]][[SSKE Knowledge/hasPublicationDate::2010| ]][[SSKE Knowledge/hasAuthor::Barile, Sergio| ]][[SSKE Knowledge/hasAuthor::Polese, Francesco| ]]

Smart Service Systems and Viable Service Systems - Revision history

Adminsske at 17:11, 17 May 2012

Adminsske at 13:21, 17 May 2012

Adminsske at 13:21, 17 May 2012

Adminsske at 13:19, 17 May 2012

Adminsske at 13:19, 17 May 2012

Adminsske at 13:18, 17 May 2012

Adminsske: moved Smart Service Systems and Viable Service Systems: to Smart Service Systems and Viable Service Systems: OB

Adminsske at 22:33, 13 May 2012

Adminsske: Created page with "The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features betwee..."

Adminsske: Created page with "
The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features betwee..."