Toward a conceptual foundation for service science - Revision history

Adminsske at 15:53, 16 May 2012

2012-05-16T15:53:20Z

← Older revision		Revision as of 15:53, 16 May 2012
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	Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested.		Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested.

−	[[SSKE Knowledge/hasAuthor::Lusch, R. F. \| ]][[SSKE Knowledge/hasAuthor::Wessels, G. \| ]][[SSKE Knowledge/hasAuthor::Vargo, S. L.\| ]][[SSKE Knowledge/isPublishedIn::IBM Systems Journal\| ]][[SSKE Knowledge/hasPublicationDate::2008\| ]]	+	[[SSKE Knowledge/hasAuthor::Lusch, R. F. \| ]][[SSKE Knowledge/hasAuthor::Wessels, G. \| ]][[SSKE Knowledge/hasAuthor::Vargo, S. L.\| ]][[SSKE Knowledge/isPublishedIn::IBM Systems Journal\| ]][[SSKE Knowledge/hasPublicationDate::2008\| ]][[SSKE Knowledge/hasKeyword::Service-dominant logic\| ]]

	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

Adminsske at 21:47, 13 May 2012

2012-05-13T21:47:40Z

← Older revision		Revision as of 21:47, 13 May 2012
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	Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested.		Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested.

−	[[SSKE Knowledge/hasAuthor::Lusch, R. F. \| ]][[SSKE Knowledge/hasAuthor::Wessels, G. \| ]][[SSKE Knowledge/hasAuthor::Vargo, S. L.\| ]]	+	[[SSKE Knowledge/hasAuthor::Lusch, R. F. \| ]][[SSKE Knowledge/hasAuthor::Wessels, G. \| ]][[SSKE Knowledge/hasAuthor::Vargo, S. L.\| ]][[SSKE Knowledge/isPublishedIn::IBM Systems Journal\| ]][[SSKE Knowledge/hasPublicationDate::2008\| ]]

	[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]		[[Category:SSKE Knowledge/Article\|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental\|SSKE_Knowledge/Service_Science_Fundamental]]

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2012-05-13T18:47:00Z

Created page with "'''Abstract''' Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange ca..."

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'''Abstract'''

Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested.

[[SSKE Knowledge/hasAuthor::Lusch, R. F. | ]][[SSKE Knowledge/hasAuthor::Wessels, G. | ]][[SSKE Knowledge/hasAuthor::Vargo, S. L.| ]]

[[Category:SSKE Knowledge/Article|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental|SSKE_Knowledge/Service_Science_Fundamental]]