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Understanding Service Businesses - Revision history
2026-04-27T13:42:22Z
Revision history for this page on the wiki
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Adminsske at 13:47, 17 May 2012
2012-05-17T13:47:15Z
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<td colspan='2' style="background-color: white; color:black;">Revision as of 13:47, 17 May 2012</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[http://services.byu.edu/sw/doku.php?id=usb:toc ''Download'']</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[http://services.byu.edu/sw/doku.php?id=usb:toc ''Download'']</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">[[Category:SSKE Knowledge/Book]][[Category:SSKE Knowledge/Service Science Fundamental]]</del></div></td><td colspan="2"> </td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[SSKE Knowledge/hasAuthor::Sampson, Scott E.| ]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[SSKE Knowledge/hasAuthor::Sampson, Scott E.| ]]</div></td></tr>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[SSKE Knowledge/hasKeyword::The Unified Services Theory Paradigm| ]]</ins></div></td></tr>
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Adminsske
http://sske.cloud.upb.ro/wiki/index.php?title=Understanding_Service_Businesses&diff=1587&oldid=prev
Adminsske: Created page with "<div class="level2"> '''Part I - Fundamentals''' *<div class="li"><span class="wikilink1">Unit 1: Unified Services Theory Basics</span><br/></div> *<div class="li"><span class="..."
2012-05-13T22:44:15Z
<p>Created page with "<div class="level2"> '''Part I - Fundamentals''' *<div class="li"><span class="wikilink1">Unit 1: Unified Services Theory Basics</span><br/></div> *<div class="li"><span class="..."</p>
<p><b>New page</b></p><div><div class="level2"><br />
'''Part I - Fundamentals'''<br />
<br />
*<div class="li"><span class="wikilink1">Unit 1: Unified Services Theory Basics</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 2: Services Fundamentals: Planning</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 3: Services Fundamentals: Execution</span></div><br />
*<div class="li"><span class="wikilink1">Unit 4: Understanding Non-Services (manufacturing)</span><br/></div><br />
<br />
'''Part II - Service Business Strategy'''<br />
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*<div class="li"><span class="wikilink1">Unit 5: Identifying Strategic Opportunities</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 6: Identifying Strategic Threats</span><br/></div><br />
<br />
'''Part III - Managing Service Processes'''<br />
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*<div class="li"><span class="wikilink1">Unit 7: Cost Issues</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 8: Human Resources Management</span></div><br />
*<div class="li"><span class="wikilink1">Unit 9: Marketing in Services</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 10: Production and Inventory Control</span><br/></div><br />
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'''Part IV - Service Quality and Value'''<br />
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*<div class="li"><span class="wikilink1">Unit 11: Defining Service Quality</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 12: Challenges in Delivering Service Quality</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 13: Service Recovery</span><br/></div><br />
*<div class="li"><span class="wikilink1">Unit 14: Measuring Service Quality and Productivity</span><br/></div><br />
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'''Appendices available online'''<br />
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*<div class="li"><span class="wikilink1">Appendix B on Flowcharting and Service Blueprinting</span><br/></div><br />
</div><br />
[http://services.byu.edu/sw/doku.php?id=usb:toc ''Download'']<br />
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[[Category:SSKE Knowledge/Book]][[Category:SSKE Knowledge/Service Science Fundamental]]<br />
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[[SSKE Knowledge/hasAuthor::Sampson, Scott E.| ]]</div>
Adminsske