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(Created page with "All service system entities can view themselves and be viewed by others from multiple stakeholder perspectives. There are four main types of stakeholder perspectives: *custome...")
(Created page with "All service system entities can view themselves and be viewed by others from multiple stakeholder perspectives. There are four main types of stakeholder perspectives: *custome...")
Latest revision as of 08:03, 4 July 2012
All service system entities can view themselves and be viewed by others from multiple stakeholder perspectives.
There are four main types of stakeholder perspectives:
- customer
- provider
- authority
- competitor.
From a provider’s perspective, a good value proposition is one that is in-demand (customers need or want it, and do not prefer self service), unique (only the provider can perform it), legal (no disputes with authority, and will pass all audits), superior (once competitors know about it, they cannot propose anything better,
but may try to copy it, given enough time). Other stakeholder perspectives include criminal, victim, and many others.
| Customer |
| Provider |
| Stakeholder |
