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Articles

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Fundamentals of service science Maglio, Paul P.
Jim Spohrer
2007
Service Science: Toward a Smarter Planet Jim Spohrer
Maglio, Paul P.
20102010
Steps Toward a Science of Service Systems Jim Spohrer
Maglio, Paul P.
John Bailey
Daniel Gruhl
20072007
The service system is the basic abstraction of service science Maglio, Paul P.
Stephen L. Vargo
Nathan Caswell
Jim Spohrer
20092009