From SSKE

Contents 1 Service Engineering and Management MESG Master Program 2 Multimedia and New Services 2.1 Objectives, Skills and Learning Outcomes 2.2 Program

Service Engineering and Management MESG Master Program

Multimedia and New Services

Objectives, Skills and Learning Outcomes

• Analyze and discuss the structuring role of communications and its impacts on organization and economic and social development of societies (companies, citizens, public administration).
• Understanding the technological trends of telecommunications (networks, terminals, services).
• To be acquainted with the relevant aspects of the sector in Portugal and in the world.
• Mastering some basic technological concepts to facilitate multi-disciplinary dialogue in organizations, either internal collaborative processes or in the external relationship with partners, suppliers or customers of the value chain.
• Learn to make use of ICT (as part of multimedia communication) to  promote innovation, whether in business models, in production processes or decisions, products and services.
• To be acquainted with the incorporation of electronic communication platforms in the construction and provision of services, using real case studies.

Program

• ICT, SI and Services (the C-Communications factor )
• Historical evolution and Telecommunication trends  (networks, terminals, services, applications)
• Basic concepts of technology, models of operators and regulatory framework
• The integrated, convergent and multi-media nature of  communication platforms
• Public and private networks, fixed and mobile, local and global (for voice, data and image)
• Fixed telephone networks / wireless, data networks for packages, cable networks for TV,
• Network Access and Core Networks, Networks of New Generation
• Means of Transmission and Switching, Protocols and Signaling; Terminals
• Provision of Triple-play services (fixed / mobile telephone, internet and television)
• 3 structures model
• The IP world (IP protocols, VPN networks and integrated services)
• The Internet, Intranet and Extranet in Value Chains of Industries, Business-Web
• The Internet of Objects, the ubiquity of processors and global connectivity
• The new Anywhere paradigm (the tripod IP Networking, Broadband and Mobility)
• Real case studies presented by guests for analysis of value creation

Visit the MESG Multimedia and New Services Course site.