From SSKE

Service can be defined asvalue-cocreation, value as change thatpeople prefer, and value-cocreation as a change or set of related changes that people prefer and realize as a result of their communication, planning, or other purposeful and knowledge-intensive interactions.

A simple act of competition, such as playing a game of chess, can be an example of value-cocreation, benefiting the junior player to learn and benefiting the senior player to validate a performance ranking. However, the concepts of collaboration, competition, and coordination do not do justice to standardized or societal-scale patterns of value-cocreation phenomena. Money (universal medium of exchange), rights (universal rule of law), and literacy (universal education) are three of the most profound service-enabling innovations ever made.

Value-cocreation phenomena may be the most powerful force shaping the evolution of the world in which we live.

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