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The service sector accounts now for over 70% of the activities and employment in the more advanced economies, and has been growing in all countries. Innovation in services is critical for sustainable societies, and there is an increasing support from Information Technologies in providing new services. Service Science is an interdisciplinary approach to the engineering of services systems in which specific arrangements of people and technologies take actions that have value for others.
== '''<span style="color:#ff0000">S</span>ervice <span style="color:#ff0000">S</span>cience Knowledge Environment''' ==
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The main goal the '''Service Science Knowledge Environment''' ('''SS–KE''') is to implement a collaborative environment that would gather together different academic partners with the overall aim of creating a modern educational framework in the areas of ''Science'', ''Design'' and ''Management'' ''of services'', while promoting ''service innovation'' in different ''service sectors''.
One of the specific objectives of the POS-DRU Project no. 57748 "<span class="il">INSEED</span> - Strategic Program Fostering Innovation in Services Through Open, Continuous Education" refers to the creation and development of an open, collaborative, interactive environment to gather around universities, industry, governmental agencies and European institutions in order to foster service innovation by means of information / proves / technological transfer of the research results in developing sustainable service systems solutions.
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The '''Service Science Knowledge Environment''' ('''SS–KE''') targets also at creating a solid knowledge-based link between academia, industry and government, along with other European institutions. It supports sharing relevant information on Service Science that would be stored in a structured way based on a common vocabulary using an integrated ontology. From the technological point of view, wiki technologies are used for enabling the collaborative aspect of the environment. &nbsp;
In this respect, the Service Science Knowledge Environment (SS-KE) is designed, created and deployed in the <span class="il">INSEED</span> IBM Cloud.
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The '''Service Science Knowledge Environment''' ('''SS–KE''') is delivered as a service in the cloud. It approaches the conception and development of an open, collaborative, interactive environment to gather around universities, industry, governmental agencies and European institutions in order to foster service innovation by means of information / proves / technological transfer of the research results aiming to develop sustainable service systems innovation solutions.
The SSKE's main goal is the development of a knowledge base to include Service Science Management and Engineering (SSME) research results for education and different service sectors, aiming at fostering service innovation by means of dissemination and transfer of the research for excellence results in the open, collaborative, interactive environment.
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The digital content to be created along with this knowledge environment in order to be collaboratively available is intended to be used in three different perspectives, defining three main functionalities:
The SSKE will:
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1. Development of a data base to highlight an ''educational knowledge path on Service Science'' fostering ''service innovation'' in different ''service sectors'', taking into consideration fundamental concepts related to Service Science (a) ''business oriented'', b) ''IT oriented'', and c) ''service orientation of processes'';
*<span lang="en-US">Implement a collaborative service process based on co-creation of value between educational service providers and consumers;</span>
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*<span lang="en-US">Will support a dramatic update of the IT educational system with new functionality based on new business models that current advances in IT technology can provide;</span>
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2. Growth of the service companies visibility. This will allow companies to publish company case studies related to service innovation. In this approach, a data base on service innovation in different service sectors will be gradually built;
*<span lang="en-US">Will emphasize the way in which the co-creation of value can profit from social software, by means of the Semantic MediaWiki, taking into consideration the case of educational services delivered in the cloud.</span>
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</div><div style="margin-top:0.2cm;  margin-bottom:0cm" lang="en-US">The SSKE will be developed based on the new line of thought proposed by Service Science claiming that collaboration of independent individuals will eventually co-create value. Today, Service Science creates a distinctive body of knowledge on improving new business models based on commoditized IT services. It is a well known fact that today customers substitute owning IT-systems by service. They request IT-services instead of IT-systems. The innovative potential of IT-services has been an important topic of discussion and lead to the term Service Science.<br/></div>
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3. Report on new methods, tools and software applications. The new methods, tools, software applications, PoTs (Proof of Technology) and PoCs (Proof of Concepts) will be used to ''develop IT services'' and to accomplish ''service automation''. All of these will eventually support ''service'' and ''service system innovation''.

Latest revision as of 12:51, 22 January 2013

The service sector accounts now for over 70% of the activities and employment in the more advanced economies, and has been growing in all countries. Innovation in services is critical for sustainable societies, and there is an increasing support from Information Technologies in providing new services. Service Science is an interdisciplinary approach to the engineering of services systems in which specific arrangements of people and technologies take actions that have value for others.

The main goal the Service Science Knowledge Environment (SS–KE) is to implement a collaborative environment that would gather together different academic partners with the overall aim of creating a modern educational framework in the areas of Science, Design and Management of services, while promoting service innovation in different service sectors.

The Service Science Knowledge Environment (SS–KE) targets also at creating a solid knowledge-based link between academia, industry and government, along with other European institutions. It supports sharing relevant information on Service Science that would be stored in a structured way based on a common vocabulary using an integrated ontology. From the technological point of view, wiki technologies are used for enabling the collaborative aspect of the environment.  

The Service Science Knowledge Environment (SS–KE) is delivered as a service in the cloud. It approaches the conception and development of an open, collaborative, interactive environment to gather around universities, industry, governmental agencies and European institutions in order to foster service innovation by means of information / proves / technological transfer of the research results aiming to develop sustainable service systems innovation solutions.

The digital content to be created along with this knowledge environment in order to be collaboratively available is intended to be used in three different perspectives, defining three main functionalities:

1. Development of a data base to highlight an educational knowledge path on Service Science fostering service innovation in different service sectors, taking into consideration fundamental concepts related to Service Science (a) business oriented, b) IT oriented, and c) service orientation of processes;

2. Growth of the service companies visibility. This will allow companies to publish company case studies related to service innovation. In this approach, a data base on service innovation in different service sectors will be gradually built;

3. Report on new methods, tools and software applications. The new methods, tools, software applications, PoTs (Proof of Technology) and PoCs (Proof of Concepts) will be used to develop IT services and to accomplish service automation. All of these will eventually support service and service system innovation.

This page was last modified on 22 January 2013, at 12:51.This page has been accessed 66,525 times.