Last visited:
Created by Adminsske on 26 April 2012, at 12:49


Jump to: navigation, search

As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role.

The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.

Learn more...


This page was last modified on 11 May 2012, at 08:00.This page has been accessed 1,384 times.