Service Engineering and Management (SEM) Master Program

Business Process Modelling

Course objectives:

• To presents how the business of the organization can be perceived through processes and description of a process.
• To provide a conceptual framework for how organizations can describe and define their businesses to be focused in processes.
• To present some of the advantages and define solution content for business process management (BPM).
• To design business re organisation along the value-added chain, dictated by time-critical customer processes.