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| − | [[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management]] | + | <span style="font-size:large">[[SSKE Knowledge/isPartOfProgram::FEUP MESG - Services Engineering and Management]]</span> |
| − | = | + | <span style="font-size:large">Business Process Modeling Course</span> |
| − | + | === Objectives, Skills and Learning Outcomes<br/><br/>After the completion of this course unit, students should be able to: === | |
*Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies. | *Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies. | ||
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*Specify information systems to support the implementation and management of business processes from their models. | *Specify information systems to support the implementation and management of business processes from their models. | ||
| − | + | === Program === | |
*I- Concepts and principles; Models and processes: framework and strategy; | *I- Concepts and principles; Models and processes: framework and strategy; | ||
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*V- Process management: models, techniques and tools; Alignment, and Performance improvement and management. | *V- Process management: models, techniques and tools; Alignment, and Performance improvement and management. | ||
| − | Visit the [http://sigarra.up.pt/feup_uk/disciplinas_geral.FormView?P_CAD_CODIGO=ESG0002&P_ANO_LECTIVO=2011/2012&P_PERIODO=1S MESG Business Process Modeling Course Site]. | + | Visit the [http://sigarra.up.pt/feup_uk/disciplinas_geral.FormView?P_CAD_CODIGO=ESG0002&P_ANO_LECTIVO=2011/2012&P_PERIODO=1S MESG Business Process Modeling Course Site]. [[SSKE Knowledge/isTaughtBy::Faria, José António | ]][[SSKE Knowledge/isTaughtBy::Azevedo, Américo | ]] |
[[Category:SSKE Knowledge/University Course|SSKE_Knowledge/University_Course]] | [[Category:SSKE Knowledge/University Course|SSKE_Knowledge/University_Course]] | ||
Latest revision as of 23:44, 18 May 2012
FEUP MESG - Services Engineering and Management
Business Process Modeling Course
Objectives, Skills and Learning Outcomes
After the completion of this course unit, students should be able to:
- Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies.
- Explain the benefits of process- oriented organizations management and describe the regulatory frameworks and models of reference.
- Identify and design the processes of an organization from its business model.
- List, explain and apply the main methods, techniques and support tools to the modeling and analysis of processes in an organization.
- Specify information systems to support the implementation and management of business processes from their models.
Program
- I- Concepts and principles; Models and processes: framework and strategy;
- II- Process-oriented management systems; Business Models and Business Processes;
- III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; as-is” and “to be” models;
- IV- Specification of information systems which support process and services management;
- V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.
Visit the MESG Business Process Modeling Course Site.
