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Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested. | Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested. | ||
| − | [[SSKE Knowledge/hasAuthor::Lusch, R. F. | ]][[SSKE Knowledge/hasAuthor::Wessels, G. | ]][[SSKE Knowledge/hasAuthor::Vargo, S. L.| ]] | + | [[SSKE Knowledge/hasAuthor::Lusch, R. F. | ]][[SSKE Knowledge/hasAuthor::Wessels, G. | ]][[SSKE Knowledge/hasAuthor::Vargo, S. L.| ]][[SSKE Knowledge/isPublishedIn::IBM Systems Journal| ]][[SSKE Knowledge/hasPublicationDate::2008| ]][[SSKE Knowledge/hasKeyword::Service-dominant logic| ]] |
[[Category:SSKE Knowledge/Article|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental|SSKE_Knowledge/Service_Science_Fundamental]] | [[Category:SSKE Knowledge/Article|SSKE_Knowledge/Article]]<br/>[[Category:SSKE Knowledge/Service Science Fundamental|SSKE_Knowledge/Service_Science_Fundamental]] | ||
Latest revision as of 15:53, 16 May 2012
Abstract
Advancing service science requires a service-centered conceptual foundation. Toward this goal, we suggest that an emerging logic of value creation and exchange called service-dominant logic is a more robust framework for service science than the traditional goods-dominant logic. The primary tenets of service-dominant logic are: the conceptualization of service as a process, rather than a unit of output; a focus on dynamic resources, such as knowledge and skills, rather than static resources, such as natural resources; and an understanding of value as a collaborative process between providers and customers, rather than what producers create and subsequently deliver to customers. These tenets are explored and a foundational lexicon for service science is suggested.
