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The emergence of Service Science or Service Science, Management and Engineering (SSME) is a story of gradual identification of numerous areas of study: service economics, service marketing, service operations, service management, service engineering, service computing, service sourcing, service human resources management, service design, a.o. | The emergence of Service Science or Service Science, Management and Engineering (SSME) is a story of gradual identification of numerous areas of study: service economics, service marketing, service operations, service management, service engineering, service computing, service sourcing, service human resources management, service design, a.o. | ||
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Revision as of 23:51, 16 May 2012
The new Master program "Service Engineering and Management" responds to the present worldwide demand of service innovation. The scale and complexity of globally dispersed service systems is growing rapidly and the importance of using resources efficiently, effectively and in a sustainable manner is rising, as service activities become an ever greater part of value creation in modern economies. Proportionally, we are paying more for experience, advice, information, assurances, use of infrastructures and leasing, and less on growing, building and owning physical goods.
In such a rapidly changing and increasingly complex world, service innovation requires new skills and deep knowledge that underpins the skill set. People are needed who can understand and marshal diverse global resources to create value. Frequently these resources are accessed using advanced information and communication technologies (ICT) and new globe-spanning business models. The people with new skills for service innovation are sometimes known as adaptive innovators for the continuous stream of improvement they identify and realize. Service innovation can improve customer-provider interactions and the experience of finding, obtaining, installing, maintaining, upgrading and disposing of products. Service innovation can
enhance the capability of organizations to create value with key stakeholders. Service innovation can improve the quality of life of the individuals and help the society deal with issues such as aging population. Service innovation can enable self service that eliminates waiting and allows 24/7 access via modern devices: mobile phones, web browsers, etc.
The emergence of Service Science or Service Science, Management and Engineering (SSME) is a story of gradual identification of numerous areas of study: service economics, service marketing, service operations, service management, service engineering, service computing, service sourcing, service human resources management, service design, a.o.
Courses
| SSKE Knowledge/isPartOfProgram | |
|---|---|
| SEM - Accounting and Financial Management for Services | Service Engineering and Management (SEM) Master Program |
| SEM - Architecture of Service Oriented Information Systems | Service Engineering and Management (SEM) Master Program |
| SEM - Business Process Modelling | Service Engineering and Management (SEM) Master Program |
| SEM - Business Service Integration and Management | Service Engineering and Management (SEM) Master Program |
| SEM - Communication Management and Cognitive Psychology | Service Engineering and Management (SEM) Master Program |
| SEM - Data Mining and Data Warehousing | Service Engineering and Management (SEM) Master Program |
| SEM - Enterprise Integration and Management Architectures | Service Engineering and Management (SEM) Master Program |
| SEM - Foundations of Service Science | Service Engineering and Management (SEM) Master Program |
| SEM - Intellectual Property and Entrepreneurship | Service Engineering and Management (SEM) Master Program |
| SEM - Knowledge Engineering and Services Ecosystem | Service Engineering and Management (SEM) Master Program |
| SEM - Marketing and Financial Performance of Business | Service Engineering and Management (SEM) Master Program |
| SEM - Mathematical Modelling of Economic Processes | Service Engineering and Management (SEM) Master Program |
| SEM - Network and Systems Security | Service Engineering and Management (SEM) Master Program |
| SEM - Service Operations and Customer Relationship Management | Service Engineering and Management (SEM) Master Program |
| SEM - Supply Chain Management and Logistics | Service Engineering and Management (SEM) Master Program |
For more information please click here.
