From SSKE

FEUP MESG - Services Engineering and Management

Service Operations Management and Logistics Course

Objectives, Skills and Learning Outcomes

It is expected to endow the students with skills to:
- develop an global view of the traditional and recent concepts of operations management, logistics and supply chain management in services;
- design, plan and manage operations and logistics in the service sector, considering the maximization of operational efficiency and client satisfaction;
- understand the role of operations and logistics in the global strategy of the company;
- understand the need to align the logistic processes with those of the suppliers and clients.

Program

Introduction and Basic Concepts
    1. Introduction to Operations Management
    2. What do we mean by Service?
    3. Process Fundamentals
    4. Operations Strategy
    5. Process Selection & Design (Services)
Service Facilities
    1. Location Decisions
    2. Design and Layouts
    3. Warehousing and Storage Layouts
    4. Bottlenecks and Queuing
Lean
    1. The origins of LEAN Production
    2. The basic elements of LEAN
    3. LEAN in services
Capacity Management
    1. Service Capacity
    2. Measuring Capacity
    3. Capacity Strategies
        3.1. Level capacity strategy
        3.2. Chase demand strategy
        3.3. Demand management strategies
    4. Controlling Capacity
    5. Improving Resource Utilization
Logistics issues
    1. Distribution Systems Structure
    2. Transport Mode Choice
    3. Logistics and Transport Service Providers
Supply Chain Management
    1. Supply Chain Integration
    2. Pipeline Management
    3. The Role of IT in SCM
    4. Partnership and Collaboration
    5. Service Level Agreements
Facilitating Goods
    1. Inventory Management
    2. Independent Demand Inventory Management Systems
    3. Dependent Demand Inventory Management Systems

Visit the Service Operations Management and Logistics Course Website.