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Created by Adminsske on 13 May 2012, at 21:40


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Service science is short for Service Science, Management, Engineering, and Design, also known as SSMED. It began as a ‘call to action,’ focusing academics, businesses, and governments on the need for research and education in areas related to service.

After all, the service sector (as traditionally measured) has grown to be the largest share of gross domestic product and employment for all major industrialized countries. Now, service science has grown into a global initiative involving hundreds of organizations and thousands of people who have begun to create service innovation roadmaps and to invest in expanding the body of knowledge about service systems and networks.

But exactly what counts as service science?

Simply put,  service science aims to explain and improve interactions in which multiple entities work together to achieve win-win outcomes or mutual benefits.

As an emerging academic discipline, service science is not a merger of two disciplines, but a quest for a holistic integrative discipline. What could possibly integrate diverse disciplines such as economics and law, marketing, operations research, management sciences, industrial and systems engineering, computer science, management of information systems, social sciences, management of technology and innovation, financial engineering, and more? Therefore, some will say that there is too much here for a single coherent discipline, but Jim Spohrer and Paul Maglio, in the paper "Service Science: Toward a Smarter Planet" show that there is in fact a coherent integration using a systems approach and identifying ten foundational concepts..

A VSA-SS Approach to Healthcare Service Systems
An Integrated SS-VSA Analysis of Changing Job Roles
Designing a service science discipline with discipline
Foundations and Implications of a Proposed Unified Services Theory
Fundamentals of service science
Making Service Science Mainstream
On value and value co-creation: A service systems perspective
SSMED: Outline and References
Service Science (Grid Computing Journal paper)
Service Science: Toward a Smarter Planet
Service system fundamentals: Work system, value chain, and life cycle
Smart Service Systems and Viable Service Systems
Steps Toward a Science of Service Systems
Succeeding through service innovation
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Toward a conceptual foundation for service science
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