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Created by Adminsske on 13 May 2012, at 21:40

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Service science is short for Service Science, Management, Engineering, and Design, also known as SSMED. It began as a ‘call to action,’ focusing academics, businesses, and governments on the need for research and education in areas related to service.

After all, the service sector (as traditionally measured) has grown to be the largest share of gross domestic product and employment for all major industrialized countries. Now, service science has grown into a global initiative involving hundreds of organizations and thousands of people who have begun to create service innovation roadmaps and to invest in expanding the body of knowledge about service systems and networks.

But exactly what counts as service science?

Simply put,  service science aims to explain and improve interactions in which multiple entities work together to achieve win-win outcomes or mutual benefits.

A VSA-SS Approach to Healthcare Service Systems
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An Integrated SS-VSA Analysis of Changing Job Roles
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Aroso, Manuelwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Aroso, Manuel'.
Beirão, Gabrielawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Beirão, Gabriela'.
Borangiu, Theodorwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Borangiu, Theodor'.
Borges, José Luís Mourawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Borges, José Luís Moura'.
Briga, Vítorwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Briga, Vítor'.
Brito, António Carvalhowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Brito, António Carvalho'.
Brito, Carloswarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Brito, Carlos'.
Ciobanu, Anamariawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Ciobanu, Anamaria'.
Context
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Cultivating in demand skills for an on demand world
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Cunha, Manuelwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Cunha, Manuel'.
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Customer
Defining the Domain
Designing a service science discipline with discipline
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Direct Service
Discipline Classification
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Experience
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Fernandes, Augustowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Fernandes, Augusto'.
Ferreira, João José Pintowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Ferreira, João José Pinto'.
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Foundations and Implications of a Proposed Unified Services Theory
Fundamentals of service science
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Idyosincratic Context
Indirect Service
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Knowledge
Learning Needs
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Lopes, Maria Dulce Soareswarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Lopes, Maria Dulce Soares'.
Maglio, Paul P.warning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Maglio, Paul P.'.
Making Service Science Mainstream
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Mendonça, José Baptistawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Mendonça, José Baptista'.
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… further results