From SSKE
Service science is short for Service Science, Management, Engineering, and Design, also known as SSMED. It began as a ‘call to action,’ focusing academics, businesses, and governments on the need for research and education in areas related to service.
After all, the service sector (as traditionally measured) has grown to be the largest share of gross domestic product and employment for all major industrialized countries. Now, service science has grown into a global initiative involving hundreds of organizations and thousands of people who have begun to create service innovation roadmaps and to invest in expanding the body of knowledge about service systems and networks.
But exactly what counts as service science?
Simply put, service science aims to explain and improve interactions in which multiple entities work together to achieve win-win outcomes or mutual benefits.
As an emerging academic discipline, service science is not a merger of two disciplines, but a quest for a holistic integrative discipline. What could possibly integrate diverse disciplines such as economics and law, marketing, operations research, management sciences, industrial and systems engineering, computer science, management of information systems, social sciences, management of technology and innovation, financial engineering, and more? Therefore, some will say that there is too much here for a single coherent discipline, but Jim Spohrer and Paul Maglio, in the paper "Service Science: Toward a Smarter Planet" show that there is in fact a coherent integration using a systems approach and identifying ten foundational concepts..
| A VSA-SS Approach to Healthcare Service Systems |
| Alter, Stevenwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Alter, Steven'. |
| An Integrated SS-VSA Analysis of Changing Job Roles |
| Araújo, José Manuelwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Araújo, José Manuel'. |
| Aroso, Manuelwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Aroso, Manuel'. |
| Beirão, Gabrielawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Beirão, Gabriela'. |
| Borangiu, Theodorwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Borangiu, Theodor'. |
| Borges, José Luís Mourawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Borges, José Luís Moura'. |
| Briga, Vítorwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Briga, Vítor'. |
| Brito, António Carvalhowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Brito, António Carvalho'. |
| Brito, Carloswarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Brito, Carlos'. |
| Ciobanu, Anamariawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Ciobanu, Anamaria'. |
| Context |
| Coraci, Ioan Cezarwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Coraci, Ioan Cezar'. |
| Cultivating in demand skills for an on demand world |
| Cunha, João Falcãowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Cunha, João Falcão'. |
| Cunha, Manuelwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Cunha, Manuel'. |
| Curaj, Adrianwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Curaj, Adrian'. |
| Customer |
| Defining the Domain |
| Designing a service science discipline with discipline |
| Dias,Teresa Galvãowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Dias,Teresa Galvão'. |
| Direct Service |
| Discipline Classification |
| Dobrica, Lilianawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Dobrica, Liliana'. |
| Dragoicea, Monicawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Dragoicea, Monica'. |
| Experience |
Faculty of Engineering of the University of Porto (FEUP)warning.png
|
| Fernandes, Augustowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Fernandes, Augusto'. |
| Ferreira, João José Pintowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Ferreira, João José Pinto'. |
| Firmino, Manuelwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Firmino, Manuel'. |
| Foundations and Implications of a Proposed Unified Services Theory |
| Fundamentals of service science |
| Guedes, Alcibíades Paulo Soareswarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Guedes, Alcibíades Paulo Soares'. |
| Idyosincratic Context |
| Indirect Service |
| Ionita, Anca Danielawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Ionita, Anca Daniela'. |
| Karwowski, Waldemarwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Karwowski, Waldemar'. |
| Knowledge |
| Learning Needs |
| Lima, Francisco Reiswarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Lima, Francisco Reis'. |
| Lopes, Maria Dulce Soareswarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Lopes, Maria Dulce Soares'. |
| Maglio, Paul P.warning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Maglio, Paul P.'. |
| Making Service Science Mainstream |
| Marques, Mariawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Marques, Maria'. |
| Martins, Carlawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Martins, Carla'. |
| Martins, Mariawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Martins, Maria'. |
| Mendonça, José Baptistawarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Mendonça, José Baptista'. |
| Morais, Maria Filomena Jordãowarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Morais, Maria Filomena Jordão'. |
| Munteanu, Calinwarning.pngMissing annotations. Please add 1 more annotation(s) of 'SSKE Knowledge/isAConfigurationOf' (or its subproperties) to 'Munteanu, Calin'. |
| … further results |
