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Created by Adminsske on 26 April 2012, at 16:31


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Service Science FundamentalsService-Dominant LogicService SystemStakeholderContextResourceServiceValueValue Co-creationCustomerIdyosincratic ContextOperandDirect ServiceExperienceCo-productionProviderSituational ContextOperantIndirect ServiceKnowledgeIntegrationAuthoritySs fundam2.png

Service systems are value-co-creation configurations of people, technology, value propositionsconnecting internal and external service systems, and shared information (e.g., language, laws, measures, and methods). Service science is the study of service systems, aiming to create a basis for systematicservice innovation. Service science combines organization and human understanding with business andtechnological understanding to categorize and explain the many types of service systems that exist as wellas  how service systems interact and evolve to co-create value. The goal is to apply scientific understandingto advance our ability to design, improve, and scale service systems. To make progress, service dominant logic might just provide the right perspective,  vocabulary, and assumptions on which to build a theory of service systems, their configurations, and their modes of interaction.

Simply put, service-dominant logic may be the philosophical foundation of service science, and the service system may be its basic theoretical construct.


The following publications address topics related to Service Science Fundamentals.

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